FAQ

How do I clean the beds?


The washing instructions are labelled inside each cover. The outer cover and bamboo mattress protector fitted to the foam beds are both machine washable. Washing instructions are sewn inside the cover. They can also be vacuumed. The swags are also machine washable. The bean bag covers are all different. The foam mattress, and bolster cushion are not washable or waterproof. If either of these become damaged, they can be re-purchased separately. Please contact our customer service team to arrange this.




My dog is a chewer, will this dog bed be strong enough?


We use strong and durable fabrics, however a dog chewing the fabric will cause damage the bed and is not covered under our warranty terms.




Can I use the dog beds outdoors?


Our dog beds are designed for indoor use only.




Is the foam fire retardant?


Although we use the most environmentally friendly foam on the market, it is not fire retardant.




Are all Joyce foams made in Australia?


Yes. To guarantee the highest product and service quality Joyce manufactures all foam here in Australia.




Tell me more about Joyce’s environmental certification?


Joyce Foam Products has been certified under the GECA FFFv2.1i-2010 Furniture, Fittings and Foam standard and awarded the Australian Good Environmental Choice Ecolabel, Licence No. JOY-2016. The Good Environmental Choice label is only awarded to products which have the highest level of environmental preference, quality and fitness for purpose. This represent the leading environmentally preferable options in the marketplace.




How does hardness affect foam comfort?


Hardness is a measure of how the foam feels, not a measure of quality. For example, Ultimate Comfort HR36-110CM5, has a nominal hardness of 110 Newtons, when tested to Australian Standard AS2282.